Customer Service Representative ( Remote )

Job Description

The Customer Service Representative (CSR) provides customer support via telephone and other communication channels for multiple Accounts. This position is a REMOTE JOB.

Note: We are willing to train a motivated individual that meets the other requirements of the position

Responsibilities:

• Provide customer service via all communication channels ( written & verbal communication skills) addressing customer requests or inquiries concerning services, status updates, verification of documents.

• Ability to establish rapport and cultivate relationships with patients consistently and fellow team members, via phone and email.

• Ability to multitask between taking phone calls, answering instant chats, checking voicemails, and responding to emails.

• Consistently check to ensure that appropriate changes were made to resolve customers' problems

• Refer unresolved customer grievances to designated departments for further investigation

• Provide solutions to users via support tickets as well as phone sessions.

• Follow up with open issues until the customer confirms the matter is resolved.

• Assembling and confirming patient schedule, make appointment reminder calls.

• Give patients estimates of treatment making sure to communicate in a clear, understandable, and respectful manner.

• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as eligibility, and handle claims questions regarding payments or denials.

Requirements:

• Outstanding telephone etiquette

• Strong written & verbal communication skills

• Proficiency with MS Office applications - Word, Excel, Outlook

• Excellent time management skills to meet goals and deadlines

• Ability to multitask effectively; organized and dependable

• Ability to pick up new processes and technologies quickly

Education and Experience:

• High school diploma or equivalent

• Excellent typing skills

• Proficiency using the Google Suite of products

• Proficiency in relevant computer applications and call center systems

Skills