Desktop Support Technician - IS Client Services

Job Description

Description

We are seeking a highly skilled and motivated Desktop Support Technician to join our IS Client Services team. As a Desktop Support Technician, you will be responsible for providing technical assistance and support to end-users within our organization. This includes troubleshooting hardware and software issues, installing and configuring software applications, and maintaining computer systems and peripherals.

Responsibilities

• Provide technical support and assistance to end-users via phone, email, and in-person
• Diagnose and resolve hardware and software issues on desktops, laptops, and mobile devices
• Install, configure, and update software applications and operating systems
• Set up and support user accounts, permissions, and security settings
• Collaborate with other IT teams to ensure efficient and effective support services
• Maintain accurate documentation of support activities and resolutions
• Assist with the procurement and inventory management of IT hardware and software

Requirements

• 2+ years of experience in desktop support or a related role
• Excellent troubleshooting and problem-solving skills
• Strong knowledge of Windows and Mac operating systems
• Proficiency in Microsoft Office Suite and other desktop applications
• Familiarity with Active Directory and network protocols
• Ability to communicate technical solutions clearly and effectively to both technical and non-technical users
• Strong customer service and interpersonal skills
• A+ certification or equivalent is preferred
• Bachelor's degree in a related field is a plus

Skills