Technology Consultant, IT Client Support

Job Description

Description

We are seeking a highly skilled and motivated Technology Consultant to join our IT Client Support team. As a Technology Consultant, you will be responsible for providing technical guidance and support to our clients, ensuring their technology needs are met effectively and efficiently. You will be working closely with clients to analyze their requirements, troubleshoot issues, and implement appropriate solutions. This is an exciting opportunity to work with cutting-edge technology and make a meaningful impact on our clients' businesses.

Responsibilities

• Collaborate with clients to understand their technology needs and provide suitable solutions
• Install, configure, and troubleshoot hardware and software applications
• Conduct regular system maintenance and perform updates to ensure optimal performance
• Provide technical support and guidance to clients through phone, email, or in-person interactions
• Collaborate with cross-functional teams to resolve complex technical issues
• Document and track client issues and resolutions using a ticketing system
• Conduct client training sessions to educate them on new technologies and best practices
• Stay up-to-date with the latest technology trends and provide recommendations to clients

Requirements

• Bachelor's degree in Computer Science or a related field
• Proven experience in IT support or a similar role
• Proficient in troubleshooting hardware, software, and network issues
• Strong knowledge of operating systems, such as Windows and macOS
• Excellent problem-solving and analytical skills
• Ability to effectively communicate technical information to clients of varying technical backgrounds
• Strong customer service skills and the ability to work well in a team
• Ability to prioritize and manage multiple tasks in a fast-paced environment

Skills