Customer Service Professional

Job Description

Description

We are seeking a skilled Customer Service Professional to join our team. In this role, you will be responsible for providing exceptional customer service to our clients. To succeed in this position, you must have excellent communication skills, a positive attitude, and the ability to work well under pressure.

As a Customer Service Professional, you will be the primary point of contact for our customers. Your responsibilities will include answering inquiries, resolving complaints, and ensuring that our clients are satisfied with our products and services. You will need to be able to work well in a team environment, have a professional demeanor, and thrive in a fast-paced, deadline-driven environment.

Responsibilities

• Answering customer inquiries via phone, email, or chat
• Providing product and service information to customers
• Resolving customer complaints and issues
• Maintaining customer records and updating account information
• Collaborating with other departments to ensure customer satisfaction
• Identifying and escalating priority issues to management
• Assisting with other customer service tasks as needed

Requirements

• High school diploma or equivalent; some college preferred
• Experience in a customer service role
• Excellent communication and interpersonal skills
• Ability to multi-task and prioritize in a fast-paced environment
• Detail-oriented and organized
• Proficiency in Microsoft Office and other relevant software
• Strong problem-solving skills and the ability to remain calm under pressure

Skills