Data Entry

Job Description

Job Description:  

• Skills Required:Essential Functions 60% - Provides comprehensive student support, specializing in financial aid and enrollment services, via phone, email, chat, text, and other modes to prospective and current students. 
• 20% - Collects, inputs, modifies, and verifies student information in the Customer Relationship Management (CRM),Student Information System (SIS), and other systems. 10%.
• Assists with training, quality assurance, vendor management, and/or other projects pertinent to the daily operations of the Maricopa Contact Center. 
• 10% - Other duties as assigned.
• Skills Preferred:Experience Required Minimum Qualifications Associates degree from a regionally accredited institution in any field, and one (1) year of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs, or working in a call center on inbound and outbound call campaigns. 
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
• Experience Preferred Desired Qualifications:(Please list out experience by year in resume and cover letter) Bachelors degree or higher in an academic field from a regionally accredited institution. 
• One (1) + years of experience working in a higher education environment with a role in Enrollment Services (admissions, records, registration, advisement, cashier, financial aid, outreach, or recruitment). 
• One (1) + years of experience working with financial aid One (1) + years working in a customer service role over the phone. 
• Experience using a Student Information System (Peoplesoft, Banner, etc.)

Skills