Customer Service Phone Representative - Remote Optional

Job Description

Description

Our company is seeking a dedicated and professional customer service phone representative to join our team. This position will involve providing excellent customer service to our clients over the phone, with the opportunity for remote work. The chosen candidate will have excellent communication and interpersonal skills, and the ability to provide quality service to customers.

Responsibilities

• Provide exceptional customer service to clients over the phone
• Handle customer complaints, inquiries, and requests
• Address and resolve customer issues in a timely manner
• Maintain customer databases and records
• Comply with company policies and procedures
• Upsell and cross-sell to customers, where appropriate
• Maintain a positive attitude while dealing with challenging situations

Requirements

• Bachelor’s degree preferred
• At least 2 years of experience in a customer service role
• Excellent verbal and written communication skills
• Ability to multitask and work under pressure
• Experience with CRM and customer databases
• Strong problem-solving and critical thinking skills
• Proficient in Microsoft Office Suite
• Remote work experience is a plus

Skills