Freelance Customer Service Representative, OutKick

Job Description

Description

OutKick is seeking a Freelance Customer Service Representative to join our team. We are an online publication that covers sports news and entertainment. Our ideal candidate is a self-starter with prior customer service experience. The role is remote and offers flexible hours.

Responsibilities

• Respond to customer inquiries via email and social media
• Provide excellent customer service to ensure customer satisfaction
• Resolve customer complaints in a timely and efficient manner
• Stay up-to-date with the company's products and services
• Create and update customer profiles
• Nurture customer relationships through ongoing communication
• Collaborate with the OutKick team to improve the customer experience

Requirements

• Prior customer service experience
• Strong communication skills, both written and verbal
• Ability to work independently and manage time effectively
• Familiarity with social media platforms
• Proficient in Microsoft Office Suite
• Available to work a flexible schedule, including evenings and weekends
• Attention to detail and problem-solving skills

Skills