Data Analyst I / Full-time (Remote)

Job Description

The Data Analyst I provides standard operational support directly for the customer. This includes standard database operations and predictive data analysis. Responsible for monitoring the daily processes of the database function; deliver and troubleshoot database operations and meter level data management. Coordinates with other Data Analysts and the Service Desk for escalation of issues as necessary.

Key Responsibilities

• Provides operational data support for internal and external customers.
• Writes SQL queries to analyze data and generate, monitor, and maintain informational reports.
• Supports meter level monitoring; provides meter data analysis and troubleshoots issues on a daily basis.
• Monitors performance metrics (stales, read performance, billing, etc.) for issues and troubleshoots as necessary.
• Is familiar with and supports at least 1 Company product (1-way RF, DHES, etc.).
• Works closely with Radio Frequency (RF) Technicians to maintain high network performance and meets customer service level agreements (SLAs).
• Assists with inventory management and database updates for equipment changes (meters, modules, collectors, concentrators).
• Proactively analyzes meters and reads data to identify issues and resolve, minimizing customer impact.
• Provides reports and exception handling for customer billing.
• Escalates issues as necessary to other Data Analysts and Service Desk.
• Assists in data discrepancy trouble shooting and resolution.
• Makes recommendations for standard metrics, reporting, and service improvement.
• Communicates issues and potential resolutions to management as necessary.
• Minimal support required after business hours.
• Works independently 75% of the time.
• Maintains individual professional development plan with associated goals.
• Supports and adheres to Company’s core values.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to the Company’s Code of Conduct & Ethics Policy.
• Represents Company in a positive, professional manner when working with both internal and external customers.
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Knowledge, Skills, And Abilities

• Personal computer skills
• Proficiency with Microsoft Office Suite
• Keyboard/typing skills
• Ability to communicate both verbally and in writing.
• Write and execute SQL and Oracle queries.
• Data analysis
• Problem solving, technical troubleshooting, and analytical abilities.
• Self-motivated
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As a part of our family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k) retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.

Skills