Remote Live Chat Agent PT/FT

Job Description

As our live chat agent, you’ll be tasked with the most important job at our company—customer happiness. You’ll be responsible for creating experiences for customers that have a direct impact on the health and bottom-line for our company.?

To be a successful customer service representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable knowledgeable, and adaptable.?

Benefits

Pay Range: $18.00 - $22.00

• Health, Dental, Vision

• Dependent Care Account

• Health Club Membership

• Accident and Critical Illness Insurance

• Work from home

• College tuition for children of employees

Requirements:

• High school diploma or equivalent.?

• More education or experience may be preferred.?

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.?

• Understanding of company products, services, and policies.?

• Proficiency with computers, especially with CRM software, and strong typing skills.?

• Ability to ask prying questions and diffuse tense situations.?

• Strong time management and decision making skills.?

• Adaptability and accountability.?

• Fluency in multiple languages may be desired.?

What Will I Be Doing?

• Answering phones, emails, and live chat from customers

• Professionally responding to customer inquiries

• Identifying, escalating priority issues, and reporting to high-level management.

• Following up on complicated customer interactions where required.

• Recording details of customer interactions (proficiently and accurately)

• Develop rapport with customers, with an upbeat and positive attitude

• Offer solutions- not excuses

What qualities do I have?

• Excellent customer service attitude.

• Ability to engage and tailor interactions with each customer, making their experience exceptional

• Friendly, confident, and a self-starter

• Strong verbal and written communicator

• Positive and quick troubleshooter

Skills