Client services rep Boston

Job Description

Client services rep Boston

Experience level: Mid Level (5-8 yrs exp.) Experience required: 2 Years Education level: High school or equivalent Job function: Customer Service Industry: Printing Compensation: $51,000 - $60,000 Total position: 1 Relocation assistance: No

CLIENT NAME: Jet Mail (Commercial printing, Direct-mail marketing and Fulfillment company)

MUST HAVES:

Prior work experience in print, mail, fulfillment, or promotional industry

Prior experience with estimating ,

Prior experience with billing/invoicing experience

Prior experience with large scale project management

RESPONSIBILITIES:

The primary responsibilities are to support clients to ensure completion of their projects and serve as consultant to meet client’s marketing production services objectives.

The successful candidate will be required to:

Respond to new and existing client inquiries and order requests including understanding client requirements, initiating estimates and quotes and providing technical support to achieve clients marketing goals

Enter orders into ERP system

Create purchase orders for varied components of projects

Work closely with production team as client advocate to communicate objectives clearly and manage production to ensure quality and expectations are met

Handle client communication and documentation for client meetings, project status, inventory, and project/program requirements.

Track project schedules, budgets, and quality goals for each client project

Proactively resolve issues and handle challenges to meet client objectives

Requirements of Client Service Representative/Account Manager:

This is a Direct Hire position. The hours are Mon-Fri 8AM-4:30PM with some flexibility. The salary range is $55,000-$60,000 based on experience.

BENEFITS OFFERED:

Health Insurance, 401K, Life Insurance, PTO, Paid Holidays, and More!

Skills