Product Support Specialist nyc ny

Job Description

Experience level: Mid-senior Experience required: 2 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Financial Services Compensation: View salary Total position: 1 Relocation assistance: No

JOB DESCRIPTION:

is seeking an articulate, meticulous Product Support Specialist who understands basic SQL and possesses an affinity for working with data and external clients.

The Product Support Specialist will work in a hybrid capacity out of our NYC office.

You'll interact with clients and assess the issues they may have including the installation of our data.

You'll work alongside a team of creative and intelligent individuals, collaborating daily across departments including Data QA and Sales. We're small, nimble, casual (no suits – shoes optional), and passionate about our mission and the projects we create.

We take the long view, emphasizing quality over expediency in all we do.

RESPONSIBILITIES:

Serve as clients' primary point of contact for product/data issues

Use a ticketing system to prioritize and handle client requests

Interact directly with end users via email and occasionally over the phone

Use SQL to research and troubleshoot issues presented by clients and/or internal QA processes

Ensure resolutions are reached within 24 hours, escalating complex data issues to second level support as needed

Develop and continuously update knowledge management articles

Expand your knowledge of SQL, working with large data sets, and options

QUALIFICATIONS:

Bachelor’s degree

1 – 2 years of experience with product, SaaS, or application support

1 – 2 years of experience assisting external clients with troubleshooting technical issues related to the company's product

0 – 2 years of experience with SQL

An understanding of basic networking concepts

Interest in working with technology.

Database knowledge/understanding is a plus.

Ability to thoroughly troubleshoot and articulate issues to client

Special attention to detail and a willingness to document changes when necessary

Ability to work well with others

ABOUT: began over 20 years ago with the goal of becoming the world's most trusted provider of financial information and research derived from the option markets. Today, our data and analytics models are used by over 350 investment banks, hedge funds, asset management firms, and academic institutions worldwide.

1.) Please elaborate candidate's experience in application support where they handle production issues and fixing code

2.) Please elaborate candidate's experience in SQL querying skills (like select statements and joins)

3.) Do you require visa sponsorship/transfer now or in the near future (YES or NO)

4.) NYC COVID WORKPLACE REQUIREMENTS: Please check the box to confirm that the on-site component with COVID vaccination requirements is understood.

5.) This position requires the candidate to be fully vaccinated against COVID-19. Is the candidate fully vaccinated against COVID-19?

6.) Please provide the link to candidate’s LinkedIn profile:

7.) What is the candidate’s work authorization status?

8.) What is the candidate’s highest level of education?

9.) Has the candidate applied or been interviewed for any role with this company in the past? If so, please provide details.

10.) What is the candidate’s desired total compensation? (Please specify base salary vs. commission/bonus expectation)

11.) Where is the candidate located? If candidate is not near the job location, please explain relocation plan in detail (e.g. timeline, relocating with family, selling/buying property)

Skills