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Job Description
Experience level: Mid-senior Experience required: 3 Years Education level: Bachelor’s degree Job function: Quality Assurance Industry: Logistics and Supply Chain Compensation: View salary Total position: 1 Relocation assistance: No
Job Overview:
QA Supervisor in Puerto Rico
Job Summary
The Quality Assurance (QA) Supervisor communicates the quality policy and objectives to help ensure the maintenance of the overall compliance for the operation/department. He/She develops standard operating procedures (SOPs), reviews and approves client and facility work instructions, trains QA personnel and internal clients on SOPs and regulatory topics, and oversees the maintenance of the quality documents. This position participates in internal, client, and agency audits, and follows up on audit outcomes.
Other Duties
Consults with internal groups (e.g., Operations, Business Development, IT, etc.) and investigates and resolves issues to ensure compliance with rules and regulations.
Reviews policies, procedures, and regulations with clients to determine specialized requirements and ensure compliance.
Establishes and maintains quality policies and programs to ensure proper document and data control methods are utilized.
Assists in the development and maintenance of all necessary training material to ensure quality and accuracy of content.
Preferred Competencies
Conducts Research: Identifies the business problem that requires research; identifies sources of information that are relevant to a problem; reviews literature and data related to the research question; summarizes information from data sources.
Incident Investigation: Applies established procedures for responding to incidents; determines and documents information pertinent to incidents; communicates resolutions or results to stakeholders.
Legal, Regulatory, and Compliance Knowledge: Applies knowledge of agencies' functions and regulations to compliance and enforcement activities; identifies routine situations where the organization may be out of compliance as well as the specific impacts of non-compliance.
Risk Management: Demonstrates a basic knowledge of risk management fundamentals.
Supply Chain Management: Demonstrates a basic understanding of supply chain concepts; identifies issues within a supply chain.
Technical Writing: Demonstrates a general understanding and use of grammatical rules; expresses ideas clearly and concisely; explains the relationship of effective writing to business objectives.
MINIMUM QUALIFICATIONS
Bachelor's degree or related field experience
3-5 years' experience in Quality Assurance or Validation
Leading a group of QA professionals, assuring effectiveness and efficiency of staff
Must be highly organized and able to work effectively and efficiently in a demanding environment with flexibility to changing priorities.
Previous supervisory experience required.
Skills