Training service now Atlanta Georgia

Job Description

Training service now Atlanta Georgia

Experience level: Mid-senior Experience required: 5 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Entertainment Pay rate : View hourly payrate Total position: 1 Relocation assistance: No

NOTE : The Candidate's must sit in Atlanta, GA. In general, the hours will be US hours, but we are looking for a flexible candidate that can work flex hours as candidate will be training employees located in EUROPE. For example, lead a 7 am or 9 pm training class during the rollout training period of the project. However, in general the hours would mirror the company’s US hours.

Please submit Trainers Only!

Summary

As a ServiceNow Trainer and Tech Writer, you will be responsible for designing, developing, and delivering comprehensive training programs to end-users documentation to support the ServiceNow platform implementations. You will play a critical role in ensuring that ServiceNow users have the necessary skills and knowledge to effectively utilize the platform, and that end user documentation is accurate and up-to-date.

Responsibilities

Design and develop ServiceNow training programs for end-users, including curriculum development, training materials, and delivery methods.

Conduct training sessions, workshops, and webinars to educate end-users on ServiceNow functionality, best practices, and troubleshooting techniques.

Evaluate training effectiveness through assessments, surveys, and feedback, and make necessary adjustments to training programs as needed.

Develop and maintain end user documentation, including user guides, system documentation, knowledge base articles, and release notes, to support ServiceNow implementations.

Collaborate with subject matter experts, technical teams, and stakeholders to gather information and ensure the accuracy of end user documentation.

Stay updated on ServiceNow platform updates, new features, and best practices to continually improve training programs and end user documentation.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field or minimum of 3 years of experience in ServiceNow training or documentation development.

Strong knowledge of ServiceNow platform features, functionality, and best practices.

Proven experience in designing and delivering effective training programs, including curriculum

Proven experience in designing and delivering effective training programs, including curriculum development and training materials creation.

Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.

Strong attention to detail and accuracy in end user documentation.

Ability to work independently and collaboratively in a fast-paced environment.

Experience in end user communications and technical writing, including creating user guides, system documentation, and knowledge base articles.

Experience in creating end user communications and other outreach artifacts, such as email communications informing users of upcoming releases, internal social media posts, and infographics.

Familiarity with ITIL processes and ServiceNow ITSM modules is preferred.

Ability to work with cross-functional teams and interact with stakeholders at all levels of the organization.

Skills