Customer Service Advocate

Job Description

Description

As a Customer Service Advocate, you will be the primary point of contact between our company and our clients. You will serve as an expert on our products and services, answering inquiries and resolving issues in a timely and professional manner. In addition to providing excellent customer service, you will also be responsible for identifying potential sales opportunities and relaying feedback to the appropriate departments.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat
• Resolve customer issues with efficiency and professionalism
• Identify, research, and resolve customer complaints using available resources
• Gather and relay customer feedback to the appropriate departments
• Educate customers on our products and services
• Identify and capitalize on potential sales opportunities
• Maintain accurate and detailed customer service records

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred
• Proven track record of providing exceptional customer service
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office Suite and customer service software
• Prior experience in a customer-facing role
• Ability to remain calm and professional in high-stress situations

Skills