Automotive Sales Professional New and Preowned

Job Description

Essential Duties include the following. Other duties may be assigned.

Satisfies the transportation needs of vehicle purchasers.

Sells/leases and delivers a minimum of 12 units per month.

Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.

Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.

Explains fully product performance, application, and benefits to prospects.

Describes all optional equipment available for customer purchase.

Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.

Utilizes dealership sales control and follow-up system.

Exhibits high level of commitment to customer satisfaction.

Knows and understands the federal, state, and local laws which govern retail automobile sales.

Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.

Attends product and sales training courses as requested by sales manager.

Keeps abreast of new products, features, accessories, etc., and their benefits to customers.

Knows and understands equity and values, and is able to explain depreciation to the customer.

Ensures that the sales manager has an opportunity to meet each customer.

Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).

Writes complete sales orders and processes paperwork in accordance with established dealership policies.

Prepares sold vehicles for customer delivery prior to customer arrival.

Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.

Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.

Schedules first service appointment.

Follows up on all post delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are met.

Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

Maintains a prospect development system.

Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Attends sales meetings.

Maintains professional appearance.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

No prior experience or training.

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

Environmental conditions include circumstances of weather, heat, cold, wet, fumes, electricity, explosive materials, and vibration

Physical Activity

While performing the duties of this job, the employee is (occasionally/frequently/regularly) required to:

Stand

Walk

Sit

Handle, or feel

Reach with hands and arms

Occasionally climb or balance

Stoop, kneel, crouch, or crawl

Talk or hear

Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; ability to adapt to new programs.

Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations: The position requires regular and predictable attendance.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands to finger, handle, or feel.

Environment Demands: Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with vendors and employees.

Verbal and Writing Ability: Ability to receive and communicate with customers courteously, efficiently, and professionally.

Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Values:

To perform the job successfully, an individual should demonstrate the following Values:

Teamwork through Trust and Respect

Cooperation and Attitude – Effectively works with management and coworkers to complete job assignments and serve customers; demonstrates positive attitude toward job duties.

Individual Leadership & Employee Relations – Uses appropriate interpersonal styles and methods to inspire and guide individuals toward goal achievement, modifying behavior to accommodate tasks, situations, and individuals involved.

Integrity

Business Ethics – Maintains and promotes social, ethical, and organizational norms in conducting business activities.

Policies and Procedures – Demonstrates knowledge of and compliance with all company policies and procedures.

Commitment to Customer Enthusiasm

Business Ethics – Maintains and promotes social, ethical, and organizational norms in conducting business activities.

Policies and Procedures – Demonstrates knowledge of and compliance with all company policies and procedures.

Passion for Winning

Communication - Effectively communicates in an appropriate and timely manner with management, coworkers, customers and business contacts.

Work Values – Sets high goals or standards of performance for self and direct reports. Imposes standards of excellence rather than waiting for standards to be imposed by others.

Accountability at all Levels

Decision Making – Applies common sense and good judgment to make sound decisions, including balancing complex demands and fostering effective risk taking.

Problem Analysis – Locates, organizes and interprets key information to effective identify and analyze problems and develop quality solutions.

Dependability – Promptly reports to work, completes tasks, and works with minimum supervision.

Commitment to Customer Enthusiasm

Job Knowledge – Possesses necessary knowledge to effectively perform job duties and understands all aspects of the job.

Initiative – Voluntarily initiates and follows through on necessary projects and non-routine tasks.

This job description is subject to revision at the discretion of the company.

Job Type: Full-time

Salary: $50,000.00 - $160,000.00 per year

Benefits:

401(k)

Dental insurance

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Professional development assistance

Retirement plan

Schedule:

Monday to Friday with Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Location - Henderson NV 

Pay - $50,000.00 - $160,000.00 per year

Skills