Customer Service Agent

Job Description

Description

Our company is seeking a motivated and experienced Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional service to our customers by resolving inquiries and complaints. You will act as a liaison between our company and our customers, ensuring a positive experience. The ideal candidate for this position is a quick thinker, a problem-solver, and has previous customer service experience.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and courteous manner.
• Handle and resolve customer complaints to the satisfaction of the customer.
• Keep records of customer interactions, transactions, and complaints.
• Ensure customer satisfaction through active listening and thorough communication.
• Interact with other departments to resolve customer issues.
• Stay updated on company products, services, and policies.
• Attend training sessions to improve knowledge and performance.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience.
• Strong interpersonal and communication skills.
• Ability to prioritize and multitask in a fast-paced and dynamic environment.
• Excellent problem-solving skills.
• Familiarity with CRM systems and Microsoft Office.
• Must be able to work a flexible schedule, including evenings and weekends.

Skills