Customer Service Officer

Job Description

Description

We are seeking a friendly and dependable Customer Service Officer to join our team. As a Customer Service Officer, you will be responsible for ensuring that all customers receive exceptional service and support. You will be the main point of contact for customer inquiries, complaints, and feedback. Our ideal candidate has excellent communication skills, is a problem solver, and has a passion for helping people.

Responsibilities

• Answering customer inquiries via phone, email and social media platforms.
• Providing customers with product and service information.
• Tracking, documenting, and monitoring customer interactions.
• Processing customer orders and returns.
• Identifying and resolving customer issues in a professional and timely manner.
• Collaborating with other internal departments to provide exceptional customer service.
• Proactively reaching out to customers for feedback and to ensure customer satisfaction.

Requirements

• High School diploma or equivalent.
• Previous customer service experience.
• Excellent written and verbal communication skills.
• Ability to work well in a team environment.
• Strong problem solving and analytical skills.
• Detail oriented and able to multitask.
• Ability to work in a fast-paced environment and adapt to changes quickly.

Skills