Customer Service Professional

Job Description

Description

Our company is currently seeking a highly motivated and detail-oriented Customer Service Professional to join our team. As a customer service representative, you will be responsible for managing incoming calls and emails from customers, as well as providing them with solutions to their inquiries and concerns. You will work closely with other members of the team to ensure that customers receive a positive experience and their issues are addressed in a timely and effective manner. The ideal candidate is someone who is passionate about providing excellent customer service and has a positive attitude towards resolving customer issues.

Responsibilities

• Manage incoming calls and emails from customers
• Provide professional and concise responses to customers' inquiries and concerns
• Maintain detailed records of customer interactions
• Collaborate with other members of the team to resolve customer issues
• Identify opportunities to improve customer service processes and procedures
• Meet or exceed customer service performance metrics
• Continuously improve product knowledge to better assist customers

Requirements

• Minimum 2 years of customer service experience
• Excellent verbal and written communication skills
• Strong problem-solving ability
• Ability to work independently and in a team environment
• Attention to detail and high level of accuracy
• Ability to multitask and manage time effectively
• Proficient in Microsoft Office suite and other computer applications.

Skills