Customer Service Representative

Job Description

Description

We are seeking a Customer Service Representative to join our team. In this role, you will be responsible for answering customer inquiries, resolving complaints and providing product information to customers in a timely and professional manner. The ideal candidate is a people person who enjoys helping others and has excellent communication skills.

Responsibilities

• Respond to customer inquiries via phone, email or in-person
• Resolve customer complaints in a polite and professional manner
• Provide product information to customers
• Process orders, forms, and requests
• Keep records of customer interactions and transactions
• Follow communication procedures, guidelines and policies
• Properly escalate unresolved issues to appropriate internal teams

Requirements

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Ability to multitask, prioritize and manage time efficiently
• Strong problem-solving and decision-making skills
• Ability to handle stressful situations with calmness and professionalism
• Proficient in Microsoft Office and basic computer skills
• Prior experience in customer service or relevant field is preferred.

Skills