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Job Description
Key Responsibilities:
· Install and commission products at client sites, ensuring proper functionality and adherence to technical specifications.
· Provide timely and effective technical support to clients, addressing and resolving issues related to products. This may involve on-site visits, remote assistance, and phone/email communication.
· Diagnose and troubleshoot hardware and software issues, collaborating with the technical team to find solutions and implement fixes.
· Conduct training sessions for clients on the use and maintenance of products, ensuring a thorough understanding of the technology.
· Develop and implement preventive maintenance schedules to ensure the longevity and reliability of installed systems.
· Maintain accurate records of service activities, including service reports, customer communication, and equipment specifications. Collaborate with cross-functional teams, including sales, engineering, and product development, to provide feedback on product performance and contribute to continuous improvement.
· Operate and pilot unmanned aerial vehicles to execute assigned missions.
· Conduct pre-flight checks to ensure the proper functioning of UAV systems.
· Monitor and manage flight parameters during missions to ensure safety and efficiency.
· Collaborate with project managers and clients to understand mission objectives.
· Develop and implement flight plans to achieve mission goals.
· Conduct risk assessments and ensure compliance with aviation regulations.
· Utilize UAV systems to collect accurate and high-quality data for various applications.
· Troubleshoot and address technical issues that may arise during data collection.
· Ensure data integrity and reliability for analysis and reporting purposes.
· Adhere to all safety protocols and regulations governing UAV operations.
· Identify and mitigate potential risks associated with flight operations.
· Implement emergency procedures when necessary to ensure the safety of personnel and equipment.
· Provide regular updates on mission progress and address any issues in real-time.
· Collaborate with team members to achieve project objectives.
Qualifications:
· Bachelor''s degree in aviation, aeronautical engineering, or a related field is preferred.
· Proven experience as a Field Engineer or similar role.
· Strong technical skills in UAV operation and servicing.
· Exceptional communication and interpersonal skills.
· Willingness to travel to client sites as needed.
· Proven experience as a Field Engineer with a track record of successful missions.
· Knowledge of UAV systems, equipment, and associated technologies.
· Understanding of aviation regulations and compliance.
· Excellent problem-solving skills and ability to troubleshoot technical issues.
· Attention to detail and commitment to safety.
· Ability to adapt to changing mission requirements and environmental conditions.
Skills