Field Engineer-UAV System

Customer Support & Success
Navi Mumbai (On-Site)

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Job Description

Key Responsibilities:

·        Install and commission products at client sites, ensuring proper functionality and adherence to technical specifications.

·        Provide timely and effective technical support to clients, addressing and resolving issues related to products. This may involve on-site visits, remote assistance, and phone/email communication.

·        Diagnose and troubleshoot hardware and software issues, collaborating with the technical team to find solutions and implement fixes.

·        Conduct training sessions for clients on the use and maintenance of products, ensuring a thorough understanding of the technology.

·        Develop and implement preventive maintenance schedules to ensure the longevity and reliability of installed systems.

·        Maintain accurate records of service activities, including service reports, customer communication, and equipment specifications. Collaborate with cross-functional teams, including sales, engineering, and product development, to provide feedback on product performance and contribute to continuous improvement.

·        Operate and pilot unmanned aerial vehicles to execute assigned missions.

·        Conduct pre-flight checks to ensure the proper functioning of UAV systems.

·        Monitor and manage flight parameters during missions to ensure safety and efficiency.

·        Collaborate with project managers and clients to understand mission objectives.

·        Develop and implement flight plans to achieve mission goals.

·        Conduct risk assessments and ensure compliance with aviation regulations.

·        Utilize UAV systems to collect accurate and high-quality data for various applications.

·        Troubleshoot and address technical issues that may arise during data collection.

·        Ensure data integrity and reliability for analysis and reporting purposes.

·        Adhere to all safety protocols and regulations governing UAV operations.

·        Identify and mitigate potential risks associated with flight operations.

·        Implement emergency procedures when necessary to ensure the safety of personnel and equipment.

·        Provide regular updates on mission progress and address any issues in real-time.

·        Collaborate with team members to achieve project objectives.



·        Bachelor''s degree in aviation, aeronautical engineering, or a related field is preferred.

·        Proven experience as a Field Engineer or similar role.

·        Strong technical skills in UAV operation and servicing.

·        Exceptional communication and interpersonal skills.

·        Willingness to travel to client sites as needed.

·        Proven experience as a Field Engineer with a track record of successful missions.

·        Knowledge of UAV systems, equipment, and associated technologies.

·        Understanding of aviation regulations and compliance.

·        Excellent problem-solving skills and ability to troubleshoot technical issues.

·        Attention to detail and commitment to safety.

·        Ability to adapt to changing mission requirements and environmental conditions.


Customer Service Excellence
Phone Skills
Customer Focus
Problem Solving
UAV Pilot
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