Manager - Field Operations & Customer Success

Job Description

1. Team Leadership:

 Lead and manage Pilots, Key Account Managers and Trainers

 Provide training, mentoring and propose team improvements.

 Training Excellence and Optimization Strategy wrt Product, Process and People

2. Field Operation Management:

 Ensure timely completion of trials, demos, training and ATP/commissioning

 Participate in field trials for large deals and ensure alignment with related requirements

 Inventory Management

 Develop SOPs and best practices for Customer Support and Success

3. Customer Success:

 Build strong relationships with customers and channel partners.

 Provide product and process feedback/input and ensure mechanisms are in place to relay inputs to development teams

4. Cross-Functional Collaboration:

 Collaborate closely with Sales, Product, R&D, QA and Supply Chain team to achieve success in field operation activities.

 Establish and manage relationships with cross-functional teams.

5. International Business:

 Manage structure and resources for international field demos, trials and trainings.

 Support pilots and manage inventory for international operations.

Qualifications:

 BE in Aeronautical Engineering.

 7-12 years in Aviation, UAV or Aeronautics.

 Proficiency in Power BI and advanced analytical tools for UAV log analysis.

Salary: INR 18-22 Lakhs per annum

Skills