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Support Centre Associate -Voice (Contract)

Customer Support & Success
Navi Mumbai (On-Site)
Entry-level

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Job Description

Handling incoming and outbound calls

Addressing customer inquiries

Seize opportunities to upsell products when they arise

Ensuring a positive customer experience

Proactively sensing escalation and highlighting to Customer Success team

Provide product, features and service information

Collection of Customer Feedback

Handling L1 Complaints  

Identifying customers’ needs, clarify information, research every issue and providing solutions

Supervising and leading a team of call center agents to meet and exceed performance targets

Tracking and measuring individual and team performance metrics

Assisting with other administrative tasks as needed. 

Shift working

Skills

Customer Feedback
Customer Complaints
CMS
Inbound calls
Emails
Microsoft Excel
Outbound calls
Cross Selling
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