ideaForge

Technician

Aftersales
Mumbai (Hybrid)
Entry-level

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Job Description

KEY RESPONSIBILITIES:


 Hands on experience on manual calibration, online troubleshooting and software

Updating in hardware components

 Work experience on doing de-soldering, soldering operation of electronic

components and circuit boards.

 Able to do the debug activities in UAV assembly with basic checks and circuit

tracing activity.

 Maintain & follow Work Instruction sheet provided by the OEM for the sub-

systems and complete system

 Knowledge on handling electrical/mechanical test equipment’s like multimeter,

vernier, drill machine, revert tool etc.

 Knowledge on safe handling practice for electronic handling, ESD safety, etc.

 Familiar using manual crimping tool & adjusting its settings.

 Maintain the record of all the tooling/equipment’s and stock of spares at Service

station

 Collaborate with R&D debug specialist for resolution any issues faced in

hardware components or software and drive till conclusion.

 Initiate training with QA team for Solution implementation (provided by R&D) on

field and further train the field support team online/offline.

 Material management – Quarterly forecast of servicing material for maintenance.

Material requisition & record keeping. On time scrap disposal as per OEM

guidelines.

 Collaborate with QA debug/Programming specialist for resolution of issues faced

in UAV and drive till conclusion.

 Lead the training activities for new technician and conduct on the job training.

 Maintain and drive aggressive “5S” & Safety @ work.

 Ability to multitask, set priorities and manage time effectively.

 Email communication with internal stakeholders and external customers on repair

status

 Phone and verbal communication skills along with active listening.

 Previous experience in a customer support role.

 Field visits for carrying out Preventative & Corrective maintenance. Travel time

30-40%

Skills

Soldering
Customer Service Excellence
Root Cause Analysis
Root Cause Problem Solving
Multi - Tasking
Data Analysis
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