IT Business Analyst - Full time (Remote)

Job Description

Under supervision, to provide general analytical support across the organization by understanding key business processes for the purpose of finding ways to help the business improve their operations and save money.

Typical Tasks

• Participates in meetings with business users to review and discuss issues, workflow problems and potential system needs;
• Documents business functions and processes;
• Performs workflow analysis and identifies gaps in functionality;
• Develops business cases;
• Assists with creating user stories, use case diagrams, and value stream maps;
• Assists with the investigation of the root cause analysis process;
• Participates in research to determine if solutions to business requirements currently exist within the organization and if not, whether new solutions are feasible;
• May be assigned as a Disaster Service Worker, as required;
• Performs other related duties as required.

Knowledge of:

• General understanding of analytical tools (i.e. value stream diagrams, relationship diagrams, workflow diagrams, swim lane diagrams, use case models, requirements documentation, business cases, etc.);
• Business analysis principles and practices;
• General understanding of project management, Systems Development Lifecycle;
• MS Office Suite Products (Word, Visio, Project, Excel).

Ability to:

• Apply analytical capabilities (planning, problem solving, critical thinking, organization, attention to detail) to resolve complex functional / technical problems;
• Develop business cases;
• Document business processes and models;
• Communicate effectively both verbally and in writing;
• Produce reports, documentation, research for the purpose of addressing customer needs;
• Engage with stakeholders and understand and respond to their needs in rapidly changing environments;
• Maintain effective customer relationships;
• Effectively manage and prioritize work assignments.

Skills