Voice/Chat Agent

Job Description

JOB DUTIES AND RESPONSIBILITIES

The Wireless Support Team Members are responsible for providing quality technical and customer service support. Other responsibilities include:

• Provide customer service through one-call or chat resolution and establishing long-term customer relations.
• Accurately respond to questions regarding billing and payments, including accepting payments from customers.
• Assist DISH to determine call types, failure trending, and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency.
• Communicate the value of our products and share ways for customers to get the most from DISH
• Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues
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Location: Remote

Hours of Operation: 5 days a week – 5:00AM-9:00PM PST

Classification: Full-time

Skills