Customer Service Operative

Job Description

Description

We are seeking a skilled and motivated Customer Service Operative to join our customer service team. The ideal candidate should have excellent communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. As a Customer Service Operative, you will be responsible for engaging with customers, addressing their concerns, and providing quality customer service support.

Responsibilities

• Respond to and resolve customer inquiries via phone, email, and live chat in a timely and professional manner.
• Document all customer interactions and maintain accurate customer records.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Take ownership of customer complaints and ensure timely resolution.
• Provide accurate information about products, services, and promotions to customers.
• Identify and escalate issues requiring urgent attention.
• Continuously improve service quality standards by monitoring and evaluating customer feedback.

Requirements

• High school diploma or equivalent.
• Minimum of 1-year experience in customer service.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to work independently, multi-task, and manage time effectively.
• Proficient computer skills and experience with Microsoft Office.
• Ability to remain calm and composed when handling difficult customers.
• Flexibility to work weekends or evening shifts on a rotational basis.

Skills