Customer Service Representative – Remote in UK

Job Description

Description

Our company is seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Representative in the UK. In this role, you will be responsible for providing exceptional customer service and support to our clients, helping to build and maintain strong relationships with them. You will be expected to quickly and effectively resolve any issues or concerns they may have, while ensuring that their satisfaction remains our top priority. This is an excellent opportunity for someone who is enthusiastic about working remotely, has exceptional communication skills and an unwavering commitment to customer service.

Responsibilities

• Respond to customer inquiries via phone, email and chat, ensuring a timely and accurate resolution of all issues
• Understand and promote our products and services to customers, providing relevant information and education when necessary
• Maintain accurate records of customer interactions, including complaints and escalations
• Provide support to customers through the entire sales and product delivery process
• Continuously evaluate and identify areas for improvement in customer service, identifying opportunities for up-selling and cross-selling
• Maintain a professional and courteous demeanor at all times, building empathetic and long-lasting relationships with customers
• Collaborate with other departments, such as sales, marketing, and product development to ensure all customer concerns are addressed and resolved effectively

Requirements

• 1-2 years of experience in customer service or a related field
• Strong verbal and written communication skills, with impeccable grammar and spelling
• Ability to work independently and effectively in a remotely managed team environment
• Exceptional problem-solving skills, with the ability to identify and resolve complex issues quickly
• Proficient in Microsoft Office Suite and common CRM software platforms
• Experience with sales and up-selling techniques is an asset
• High school diploma or equivalent required, college or university degree preferred.

Skills