Virtual Executive Assistant / Full time (Remote)

Job Description

We are seeking a Virtual Customer Service Representative to join our team! You will be responsible for helping customers in providing product and service information and resolving technical issues. As a remote Customer Service Representative, you will work from your home while holding yourself accountable for your success and proactively supporting our customers.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Practices attentive and active listening
• Ability to maintain composure and positive attitude during difficult times

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to adapt well to change
• Ability to work well in a fast-paced work environment
• Ability to think outside of the box to resolve problems.

We Offer

• Medical, Dental, & Vision
• Paid Time Off
• Career development and advancement opportunities
• 401(k) plan
• Fun, Friendly, Open, Team Oriented work atmosphere

Skills