Business Intelligence Analyst / Full time (Remote)

Job Description

The Business Analyst also serves as the “go to” for various assigned user groups and is a primary lead/contributor in the full range of change management, training, adoption, user consultation and front-line support efforts for internal and field users in the area of CRM/Sales Force Effectiveness analytics for 3,000+ users.

Principal Duties and Responsibilities

• Technical and non-technical maintenance of analytical solutions such as dashboards, workflows, reports or other products.
• Work with management and end-users to create and manage data visualizations and automated reports.
• Lead and assist with the creation and execution of functional test scripts and risk/Issue identification & mitigation approaches.
• Lead and assist with mass uploads and updates of data as required: removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.
• Partner with Marketing on field implementation of targeted analytics.
• Align with Executive Sales Leadership on planning and execution of tactics and long term strategies.
• Provide recommendations and assist in the creation and implementation of the Strategic Roadmap.
• Conduct research, analysis, and participate in strategy sessions for short-term and long-term business goals.
• Determine new requirements from user feedback to be fed back to the technical support team.
• Conduct requirements and solution design workshops.
• Responsible for front line support of field users where the user needs training and coaching on existing functionality.
• Resolve issues directly where possible and escalate to IT and Finance where necessary.

Expected Areas of Competence

• Must have experience assisting or taking direct responsibility for developing and implementing complex analytical solutions in a highly collaborative and rapid deployment timeline

• Good data architecture, data visualization and reporting skill set
• Strong Tableau security knowledge (via groups, permissions and row level security)
• Good understanding of data architecture and ability of connecting various data sets into one
• Proven track record of working in close collaboration with IT, Finance and business stakeholders on both large and small technology/change initiatives

Skills