Virtual Order Entry Specialist PT/FT

Job Description

The Order Entry Specialist embodies the culture vision and core values of the organization: Family, Integrity, Resourcefulness, Self-Sufficiency, Trustworthiness.

Essential Duties and Responsibilities:

• Assist clients with orders, verifying information, and keying information into client-specific software systems while providing excellent customer service
• Receive and place calls and e-mails for client orders
• Meet or exceed expectations and needs of the Order Entry Department, which the Operations Manager will establish
• Maintain a high level of proficiency in working with Microsoft Office Suite of applications and other proprietary software
• Develop and maintain an excellent working relationship with other departments, staff, and coworkers to exceed customers' expectations and needs.
• Maintains a high level of confidentiality with regards to all internal, external matters and other material as deemed necessary

Job Qualifications:

• High School Diploma or equivalent achievement is preferred with a minimum of 1 years professional experience in a fast-paced, legal services environment or equivalent combination of education and experience
• Acute attention to detail in all work and ability to follow up with internal and external clients.
• Intermediate knowledge of Microsoft Suite programs, including Word, PowerPoint, Excel, and Outlook
• Strong and effective communication skills, both verbal and written; presence, confidence, and communication skills to effectively represent the company
• Demonstrate effective two-way communication with internal and external clients and fellow team members.
• A commitment to excellence and to making a difference; results-driven, improvement-focused, and action-oriented self-starter who can handle various responsibilities simultaneously and proactively and continually look for a better way of doing things
• Ability to effectively utilize conflict resolution skills and internal escalation protocols to mitigate client issues and concerns
• Champion for excellent customer service while faced with adverse conditions in an entrepreneurial environment

Schedule/Location:

• Full/Part-Time - Monday-Friday
• Remote
• Life Medical, Dental, and Vision

 The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. 

Skills