Full time / Business Process Analyst (Remote)

Job Description

The ability to define requirements and enhance business processes through the use of document control methods and/or technology with the goal of creating a better overall learning experience for the participants. The position requires knowledge of e-learning tools/environments, computer system capabilities, business processes, and workflows.

Basic Qualifications:

• Provide required logistical support for assigned courses in accordance with policy and fiscal year course schedule.
• Collaborate and interface locally with print shop, and TSI for student registration, seminar preparation, and security protocols.
• Apply specialized knowledge of and skill in particular aspects of a training program.
• Responsible for technical planning and scheduling of seminar training programs (in person and virtual delivery via DRS, FAVES).
• Coordinate with points of contact and lead instructors for electronic and hardcopy distribution and storage of student materials.
• Coordinate with SMEs to ensure course material are uploaded to the identified and supported learning platform prior to being available for students to download.
• Monitor and coordinate communication of student roster.
• Work collaboratively with the ISS and SME team to support training program implementation.
• Responsible for training program delivery support.
• Ensure all student rosters are finalized and monitor and troubleshoot successful delivery of certificates to students.

Desired Qualifications:

• Associates degree and 2 years of relevant experience. Additional years of experience with be considered in lieu of a degree.
• Experience with SharePoint, Microsoft Teams, Zoom, Blackboard, or other collaboration/e-learning technologies.
• Knowledge of FAA applications and analysis of processes.
• Strong communication skills both written and verbal (Microsoft Office Suite).
• Demonstrated experience managing multiple priorities and customers.

Skills