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Customer Service Executive (Overseas Bank)
Customer Service Operations
Bukit Jalil (On-Site)
Entry level
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Job Description
Job Responsibilities
- Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary
- Sign up customers for I-Banking
- Route calls through IVR where applicable
- Maintain contact records to reflect current information
- Requests and complaints Turn around
- Promote cross sell of all banking products
- Maintain accuracy of information given to customers
- Have high awareness levels on KYC and Anti-money laundering Policy
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
- Ensure all sales pitches are made without any mis-selling
- Use S2S palette to identify eligibility and register dispositions for analysis
Knowledge/Skills/Experience
- Graduate / SPM with minimum of 2 years experience.
- Fresher or with 1-2 years of experience
- Excellent communication skills in written and verbal English
- Basic computer skills
- Strong service orientation
- Willingness to learn additional products
Incentive : The employees will be eligible for a quarterly incentive range between 0 to 5000 MYR based on the performance.
Shift Timing: 24X7. Shift allowance would be range from 300 to 400 MYR / Month.
Skills
Customer Service
People Care
Negotiation
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