Waiter/Waitress

Job Description

We are looking for a server to work for a 5-star hotel in the Kuala Lumpur area. To succeed in this role, you will need to have a positive attitude and the ability to work well under pressure with bussers, cooks, and other staff. Previous work experience involving customer service in a fast-paced environment is greatly desired.

Job Responsibilities

• To execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards.
• To engage in food and beverage service delivery as per the predetermined standards and sequence.
• To have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries.
• To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
• Liaises with the kitchen, stewarding, bars and housekeeping in operational matters to ensure the operation runs smoothly.
• Collects and delivers laundry according to hotel procedure.
• Checks and collects supplies from the stores according to hotel procedure.
• Maximizes revenue in the outlet by implementing up-selling procedures.
• Helps maintain the outlet in top physical condition by reporting any stewarding, engineering or housekeeping defects to the outlet supervisor/Manager.
• Helps maintain standards of cleanliness by carrying out duties as directed.

Job Requirements:.

• A positive and outgoing personality.
• Able to perform high-quality work while unsupervised.
• Basic computer skills.
• Good local and sound English language skills.
• Minimum SPM certification.

Skills