Entry Level Internal Auditor - Full Time (Remote)

Job Description

We are looking for an internal auditor to manage multiple audit programs for independent contractors who process real-time applications for the Federal Lifeline and ACP Programs. The successful candidate will ensure compliance with the independent contractor verification process, handle all compliance and field support inquiries and escalations, conduct independent contractor audits via Zoom, and collaborate with multiple departments across the organization to resolve issues and conduct investigations.

Job Functions and Responsibilities include but are not limited to:

Ensure compliance with the independent contractor verification process

Handle all compliance and field support escalations

Conduct random independent contractor audits via Zoom and report findings accordingly

Conduct investigations on customer complaints

Identify, investigate and track independent contractor violations

Work with the operations team to ensure compliance with federal regulations and company policies

Identify and report on potential risks to management and recommend appropriate solutions

Monitor and report on the effectiveness of internal auditing policies

Accept incoming phone calls for agent escalations

Handle agent, distributor, and sales support tickets submitted via Zendesk in real-time

Improve agent-related escalation processes

Other departmental tasks as needed

Benefits:

Competitive Compensation

Bonus Incentive Programs

Medical, Dental and Vision Benefits Packages

401K Plan

Company paid Life and Long-term Disability Benefits

Voluntary Benefits and Wellness Programs

Home Office Monthly Stipends

Paid vacation, sick leave and holidays.

Skills