Business Analyst - Entry level (Remote)

Job Description

The Business Analyst I performs routine to moderately complex Information Technology functions and may perform basic computer hardware and software installation, network administration and database management within a department. This classification may require a flexible work schedule in order to meet the needs of the department.

Duties and Responsibilities

• Consults with PDO leadership and staff on changing departmental needs and internal workflows to advise on how best to use databases and applications to record, document or execute routine activities related to client representation and other advocacy.
• May identify and propose appropriate alternatives to current databases/software/applications/hardware to better execute full scope of departmental activity related to how the office operates and documents its operations.
• Maintains and administers the PDO’s internal, third-party case management system, including self-directed learning on the scope of the CMS functions and suggesting and making technical changes to the system to better meet departmental needs. Trains new users on how to use the CMS.
• Provides system support for the CMS by serving as the liaison between the PDO, the CMS developer, and/or the county’s Information Technology department to resolve day-to-day needs of using intersecting applications/software.
• Reviews, analyzes, and interprets case management data underlying PDO activities.
• Uses various reporting tools, both internal and external to the CMS (e.g., Microsoft Excel), to create simple to moderately complex reports and presentations communicating PDO activities to a variety of audiences, including Commissioners Court, Texas Indigent Defense Commission, Budget Office, external funders, community stakeholders, and other county departments.
• Researches and analyzes relevant data outside of the internal case management database, including obtaining data from different sources (e.g., County Court Administration, State Court Administration, Justice Planning, Sheriff’s Office, Texas Indigent Defense Commission etc.) and/or via different research methods (e.g., surveys/questionnaires, secondary data analysis, interviews, and/or observation) to situate PDO’s activities within broader contexts relevant to how the office operates/could better operate to meet internal and client needs.
• May work with the Office Manager and IT department to support general departmental IT functions relating to software applications (e.g., Office 365 applications) and hardware.
• Participates in cross-functional project teams involving various levels of internal and external participants. Facilitates team building to identify and resolve system or process problems.
• Performs other job-related duties as assigned.

Minimum Requirements

Education and Experience:

Bachelor’s degree in Business Administration, Sociology, Statistics, Economics, Communications, Computer Science, Information Systems, or a directly related field AND one (1) year of relevant work experience.

Preferred:

• Prior experience (professional or academic) performing basic quantitative and qualitative data analysis and communicating findings in a way that is easily understandable and engaging
• Strong oral and written communication skills
• Mission-aligned experience (worked or lived) advocating on behalf of or supporting people/communities directly impacted by the criminal/immigration/indigent civil legal systems.

Skills