Virtual Data Assistant (Remote)

Job Description

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $1600/year (we succeed together!) based on results
• Work-life-balance – Flexible scheduling, paid time off, discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Forbes' Best Midsize Employers (2022) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 17 years in a row (that's a record!)

Summary:

Primary focus is administrative support to ensure maximum selling time for sales team. Provides support to Groups, Meetings, and Business Development.

Job Duties:

• Assists in the entry, revision, and organization of sales leads and rooming lists
• Notifies appropriate team member with any potential problems with accounts, leads, rooming lists or hotel availability and assists in finding a solution
• Assists sales team with establishing proper billing
• Assists with entering bookings and sales leads into Libra and Delphi
• Assists with various data entry functions, such as revenue reporting, administration of software, group pick-up reports and commissions/rebates
• Manages content on third party platforms
• Complies with office’s safety/security rules and instructions in performing work efficiently and protecting self, fellow workers and the company
• Performs other duties as required or assigned

Supervisory Duties:

This position does not have any supervisory duties.

General Knowledge, Skill and Ability:

Requires the ability to clearly communicate, both orally and in writing. Requires proficiency in data entry and computer skills to include typing at 55 w.p.m. Requires a strong attention to detail, organizational skills and a basic understanding of Microsoft Outlook.

Requires the ability to provide an approved work at home space, desk, chair, and Internet provider. Requires that all eligibility requirements and expectations are met per the virtual program and agreement.

Education and/or Experience:

Requires knowledge and skills equivalent to completion of 4 years of high school. College degree and/or college courses related to job duties preferred.

Requires a minimum of 6 months experience in customer service and/or sales environment.

Physical Demands:

Requires ability to work in a seated position for a period of eight hours. Ability to read a computer screen and operate a computer for an extended period of time.

Working Relationships:

• Reports to the Manager or Assistant Manager of Groups, Meeting, and Business Development
• Cooperates with Groups, Meetings, and Business Development as well as other corporate departments as needed.

Skills