Entry level / Full-time Business Analyst (Remote)

Job Description

The Business Analyst also serves as the “go to” for various assigned user groups and is a primary lead/contributor in the full range of change management, training, adoption, user consultation and front-line support efforts for internal and field users in the area of CRM/Sales Force Effectiveness analytics for all users.

Principal Duties and Responsibilities

• Serve as a Subject Matter Expert and Champion in driving industry and process best practices in the evolution of the company’s analytic suites (Tableau and Alteryx).

• Technical and non-technical maintenance of analytical solutions such as dashboards, workflows, reports or other products.
• Administer, manage and implement user security, user set up and user licensing on Tableau and Alteryx servers.
• Work with management and end-users to create and manage data visualizations and automated reports.
• Lead and assist with the creation and execution of functional test scripts and risk/Issue identification & mitigation approaches.
• Lead and assist with mass uploads and updates of data as required: removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.
• Partner with Marketing on field implementation of targeted analytics.
• Align with Executive Sales Leadership on planning and execution of tactics and long term strategies.
• Provide recommendations and assist in the creation and implementation of the Strategic Roadmap.
• Conduct research, analysis, and participate in strategy sessions for short-term and long-term business goals.
• Maintain high level familiarity with other business application capabilities and scope definitions in order to make recommendations about potential integrations.
• Work effectively with technical staff, business operations and subject matter experts, project managers, trainers, executives and implementation providers to create and deliver dynamic and fully functioning instructional solutions.
• Determine new requirements from user feedback to be fed back to the technical support team.
• Conduct requirements and solution design workshops.
• Responsible for front line support of field users where the user needs training and coaching on existing functionality.
• Resolve issues directly where possible and escalate to IT and Finance where necessary.

Expected Areas of Competence

• Must have experience assisting or taking direct responsibility for developing and implementing complex analytical solutions in a highly collaborative and rapid deployment timeline

• Good data architecture, data visualization and reporting skill set
• Strong Tableau security knowledge (via groups, permissions and row level security)
• Good understanding of data architecture and ability of connecting various data sets into one
• Proven track record of working in close collaboration with IT, Finance and business stakeholders on both large and small technology/change initiatives
• Good project management and collaboration skills with the ability to contribute on and lead a cross-functional team and build relationships with multiple stakeholders, both internally and externally with users ranging from executive to line level
• Strong communication skills in facilitation, listening, writing, and questioning
• Strong problem-solving skills and mindset
• A passion for helping others to learn
• Excellent verbal and written skills
• Excellent organizational skills, time management and attention to detail
• Ability to work independently with minimal supervision
• Customer-centric attitude

Skills