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Live Chat Agent

Finance
Chicago (Remote)

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Job Description

We are hiring a Live chat agent to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Live Chat Agent Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Acknowledging and resolving customer complaints.
  • Ensure customer satisfaction and provide professional customer support.

Live Chat Agent Requirements:

  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.


Skills

Flexable
Communication
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