Call Center Representative

Job Description

Description

We are currently seeking a highly motivated Call Center Representative to join our team. The successful candidate will provide excellent customer service and handle inquiries and complaints for our rapidly growing company. As a Call Center Representative, you will act as the first point of contact for customers, ensuring that their needs are met and their questions are answered promptly and accurately.

Responsibilities

• Respond to customer inquiries and complaints via phone, email, and social media
• Handle orders, refunds, and exchanges in a timely and efficient manner
• Provide accurate, valid, and complete information to customers
• Follow communication procedures, guidelines, and policies
• Keep records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with internal departments and external partners to resolve issues and improve customer experience
• Identify and escalate priority issues to the appropriate team member

Requirements

• Proven customer support experience in a call center environment
• Excellent communication and interpersonal skills
• Ability to multi-task, prioritize, and manage time effectively
• Demonstrated ability to navigate computer systems and use Microsoft Office Suite
• Ability to work flexible hours, including weekends and evenings
• Ability to work independently as well as part of a team
• High school degree or equivalent, some college preferred.

Skills