Customer Service Representative - Flexiti Call Centre (Remote)

Job Description

Description

Flexiti Financial is a Canadian-based provider of point-of-sale consumer financing solutions for retailers. Our call center is currently seeking a Customer Service Representative to provide exceptional customer service to our clients. This is a remote position that allows a flexible work schedule.

As a Customer Service Representative, you will be responsible for assisting clients with the details of their financing options, answering their questions about their accounts, and ensuring they have a smooth and hassle-free experience with Flexiti.

Responsibilities

• Answer inbound calls from customers regarding their accounts, and provide guidance and explanations in a professional and courteous manner.
• Resolve customer issues in a timely and efficient manner.
• Manage customer inquiries via email or chat, while maintaining a high level of company and brand awareness.
• Document all customer interactions accurately and thoroughly.
• Communicate effectively with other departments and teams within the company in order to resolve customer issues.
• Strive to meet or exceed customer service standards and expectations.
• Work collaboratively with other members of the team to ensure excellent customer service and satisfaction.

Requirements

• A high school diploma or equivalent post-secondary education.
• Relevant experience in customer service, retail, or hospitality.
• Excellent customer service skills, including empathy, patience, and active listening.
• Excellent communication skills, both verbal and written.
• Strong computer skills, including proficiency in Microsoft Office and experience handling customer requests via email or chat.
• Ability to multitask, work independently, and manage time effectively.
• Experience in financial or call center environments is an asset.

Skills