Customer Service Representative

Job Description

Description

We are seeking a reliable and personable Customer Service Representative to join our team. In this role, you will interact with clients and customers daily, providing first-class service and support. The ideal candidate will have excellent communication skills, a passion for customer satisfaction, and a commitment to delivering results.

Responsibilities

• Answering incoming phone calls and emails with a friendly and professional demeanor
• Assisting customers with inquiries, complaints, and order processing
• Escalating unresolved issues to management as needed
• Liaising with other departments to resolve customer issues
• Maintaining accurate and up-to-date customer records in our CRM system
• Identifying opportunities to upsell services and products to customers
• Providing exceptional service to ensure customer retention and loyalty

Requirements

• At least 1 year of experience in a customer service role
• Excellent written and verbal communication skills
• Friendly and professional phone manner
• Strong problem-solving skills and ability to think on your feet
• Attention to detail and ability to multitask
• Proficient in Microsoft Office
• Ability to work well in a team environment and independently as needed

Skills