System Engineer 3

Job Description

Roles & Responsibilities

KEY RESPONSIBILITIES:

• Serve as a System Engineer and technical escalation resource for the Microsoft O365 platform
• Provide design decisions and generate system design concept descriptions, and capability assessments
• Deploy, document, manage, and support technologies including but not limited to: Microsoft Teams, OneDrive, SharePoint, Active Directory, and Azure Active Directory, synchronization, and federation services
• Oversee effort to implement the infrastructure by analyzing the current system environment and infrastructure, using technical tools and utilities to perform complex product customization
• Manage related end user capabilities and coloration systems including O365 user accounts, shared mailboxes, distribution groups and Citrix VDI
• Take a proactive approach to monitoring platforms and services, identifying and predicting problems prior to them developing into emergencies and reporting recommendations to management
• Create and execute verification and validation plans, procedures, and maintain automation scripts utilizing PowerShell and/or other software development languages
• Apply broad product knowledge to improve, build reliability, security, benefit delivery and scalability into the O365 architecture
• Translate business requirements into efficient and effective technical solutions
• Ability to operate from task and project management tools such as JIRA & ServiceNow
• Implement new products and technologies laid out by senior Infrastructure engineers
• Assist peer technicians in troubleshooting and end-to-end root cause analysis for prompt mitigation of issue
• Engage in on-call rotation
• Other duties as assigned

KEY QUALIFICATIONS:

• 7+ years working with desktop and IT systems engineering
• 5+ years working with M365 & Azure administration
• Strong analytical and problem-solving skills
• Experience with service automation and collaboration services
• Self-starter with ability to perform independently with minimal supervision
• Strong time management skills and manages well in a fast-paced environment with frequently changing priorities and assignments
• Experience leading small to medium sized projects
• Excellent verbal and written communication with a professional demeanor
• Expert customer service skills, including the ability to listen, interpret and explain computer-related concepts in non-technical terms
• Possesses strong interpersonal skills and the ability to work well with others to calmly handle critical situations with confidence and minimal direction
• Strong knowledge of current operating systems and software products

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in related field.
• Cloud certifications: Azure, Office 365, CompTIA Cloud+, etc.
• Advanced PowerShell scripting & tool making experience
• Experience supporting Microsoft SharePoint Server, troubleshooting various systems and virtual hosting solutions.
• Solid networking skills
• Demonstrated consulting, presentation, training, and project management skills

Skills