Front Desk Receptionist (Remote)

Job Description

As the face of our stores, Receptionists are responsible for greeting customers promptly, keeping organized patient records and helping patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track.

How would you like to have Sundays off? Yes, every Sunday we are closed!

Job Description

What would you do? – The Specifics

• Ensure high quality customer service.
• Ensure a smooth flow of customers through the store.
• Process and understand managed care plans.
• Obtain and document information from the insurance company as needed.
• Schedule and confirm appointments, follow-up visits and classes.
• File all patient records daily and pull patient files for the next day’s appointments.
• Check on status and notify customers when orders are in or of any delays.
• Ensure all WIP Report functions are performed daily; cancelled job status, backorder list and problem jobs.
• Keep reception area tidy and presentable, with all necessary stationery and materials.

Qualifications

Are you the right fit? – The Suitable Talent

• Experience as a Receptionist, Front Office Representative or similar role is preferred.
• Experience handling multiple phone lines.
• Professional attitude and appearance.
• Strong customer service skills.
• Effective interpersonal skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.

Skills